Customer Feedback Surveys


The best way to improve your training services is to ask your customers what they think about them, why did they book with you? what did they like and what did they dislike? would they book with you again and would they recommend you to their friends and colleagues?.
Genius makes asking these questions and gathering the responses simple with Customer Feedback Surveys.

Creating your own Surveys
Customer Feedback Surveys allows you to create your own custom surveys which you can then send to your customers to receive honest feedback on a range of metrics that you choose. For each question that you ask you can choose the response type, such as Free Text, Rating, Multiple Choice, Comment Box and more which gives you a wide range of questions to ask your customers.




Some of the most common questions that our clients ask their customers are;

  • How easy was the booking process?
  • How would you rate the venue 1 - 5?
  • How easy was the course material to follow?
  • Did the trainer explain everything so that you understood?
  • Would you book with us again?
  • Would you recommend us to your friends / colleagues?
  • and many more!

Genius Client Platform


Sending Surveys to Customers
Once you have created your survey you can choose to send it to your learners and customers with just a couple of clicks.
No importing customer data as Customer Feedback Surveys is build into the Training Management System. Just click to send the survey and wait for the responses to come in.


Survey Responses
When your customer survey responses come in you can view them individually giving you very detailed information on each response or as a group giving you a general overview of the response of the survey.


Book your Free Online Demo

Book your free demo below and we will contact you to discuss your requirements and arrange a suitable time for your demo.
We use screen sharing software to demonstrate Genius while connected by telephone to discuss your requirements.


Book a demo


Genius is GDPR Compliant

GDPR Compliancy Built In

Genius was developed from scratch with GDPR compliancy built in.
GDPR (General Data Protection Regulations) means that you must secure all customer data that you process and/or store. If you use Microsoft Excel or something similar and store this data on your own computer it is not secure.
The most secure way to store customer data is using a cloud based Training Management System and Genius is fully GDPR Compliant.
Book your Free Online Demo now to see how Genius will improve your business!

Genius saves us time by managing all of our bookings in one place with Genius Pay and just one click to send joining instructions.
We can manage trainers with individual diaries and course availability is easily displayed for us and our customers.
Not only that, our customers really like it too, it ties in with our branding and is simple to use.
It really is Genius!


Barry Hunt - UK Training

Read More Testimonials

Accept Secure Card Payments

Stripe is a secure credit/debit card payment solution which is fully integrated into Genius and the website integration.
This means that when you implement the website integration you can instantly use Stripe to accept secure online credit / debit card payments via your website with no setup or integration.

Stripe Pricing

When you use Stripe you don't need a merchant account with your bank or card processing company such as Worldpay or Sagepay as Stripe does it all. There is no setup fee, no monthly minimum charges, no ongoing monthly charges, you just pay 1.8% + 20p per transaction, which is much lower than banks and payment processing companies together. You have full control over your payments via Stripe's control panel and the payment is sent direct to your bank account from the customers card.
Stripe is also fully integrated into Genius Training Management System allowing you to accept card payments for orders placed over the telephone.

Stripe

Call to discuss Stripe:
0330 113 7783

Why Choose Genius?


Data on Demand

Genius is in the cloud, your data is always available on demand, on all devices.

Raising Efficiency

Repetitive tasks are automated, streamlining your processes and raising efficiency.

Instant KPI's

View instant, real-time KPI's, revenue, expenses, profit and loss.

Client Platform

Your clients/learners can track & manage their qualifications with the Client Platform.

Free Trainer Access

Subcontract/Freelance trainers have Free access to manage diary & registers.

Training & Support

Training & support by telephone, email and screen sharing included.

Website Integration

Quick website integration, accept bookings from your website increasing revenue .

Accept Card Payments

Accept secure card payments with Stripe fully integrated into Genius.

GDPR Compliant

Designed from scratch with GDPR compliancy built in.